Privacy Policy

Updated at July 17th, 2024

LensOfHeba (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by LensOfHeba.

This Privacy Policy applies to our app, and its associated subdomains (collectively, our “Service”) alongside our application, LensOfHeba. By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

Definitions and key terms

To help explain things as clearly as possible in this Privacy Policy, every time any of these terms are referenced, are strictly defined as:

Cookie: small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, remember information about you such as your language preference or login information.
Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to LensOfHeba, that is responsible for your information under this Privacy Policy.
Country: where LensOfHeba or the owners/founders of LensOfHeba are based, in this case is United Arab Emirates
Customer: refers to the company, organization or person that signs up to use the LensOfHeba Service to manage the relationships with your consumers or service users.
Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit LensOfHeba and use the services.
IP address: Every device connected to the Internet is assigned a number known as an Internet protocol (IP) address. These numbers are usually assigned in geographic blocks. An IP address can often be used to identify the location from which a device is connecting to the Internet.
Personnel: refers to those individuals who are employed by LensOfHeba or are under contract to perform a service on behalf of one of the parties.
Personal Data: any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.
Service: refers to the service provided by LensOfHeba as described in the relative terms (if available) and on this platform.
Third-party service: refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you.
App/Application: LensOfHeba app, refers to the SOFTWARE PRODUCT identified above.
You: a person or entity that is registered with LensOfHeba to use the Services.

What Information Do We Collect?

When you sign up or create a new account on our platform using an Apple device, we collect the following information:

Name / Username: We collect the name or username you provide during the registration process. This information helps personalize your experience on our platform and allows us to address you appropriately in communications.
Email Address: Your email address is collected when you sign up to manage your account on HebaChat, It serves as a unique identifier and may be used for account management purposes.

Password: A secure password is collected to protect your HebaChat account. This ensures the security of your account information and prevents unauthorized access.

Following and Blocking Users

When you use the following and blocking features on HebaChat, we collect the following information:

Following Users: When you choose to follow another user on HebaChat, we collect the username or profile identifier of the user you are following. This helps us personalize your feed and show updates from users you are interested in.
Blocking Users: If you decide to block another user on HebaChat, we collect the username or profile identifier of the user you are blocking.

For mobile users, we offer optional features:

Camera (Pictures): Granting camera permission allows you to upload pictures directly within the platform on HebaChat. You can safely deny camera permissions if you choose not to use this feature.
Photo Gallery (Pictures): Granting photo gallery access allows you to upload pictures from your device's gallery when you use HebaChat. You can safely deny photo gallery access if you choose not to use this feature.

When does LensOfHeba use end user information from third parties?

LensOfHeba will collect End User Data necessary to provide the LensOfHeba services to our customers. End users may voluntarily provide us with information they have made available on social media websites. If you provide us with any such information, we may collect publicly available information from the social media websites you have indicated. You can control how much of your information social media websites make public by visiting these websites and changing your privacy settings.

When does LensOfHeba use customer information from third parties?

We receive some information from the third parties when you contact us. For example, when you submit your email address to us to show interest in becoming a LensOfHeba customer, we receive information from a third party that provides automated fraud detection services to LensOfHeba. We also occasionally collect information that is made publicly available on social media websites.

Do We Share the Information We Collect with Third Parties?

We prioritize the protection of your information and do not share it lightly. However, in specific circumstances, we may share your information as described below:

Service Providers: We engage trusted third-party service providers to assist in running our operations efficiently. These providers may include hosting services, database management, email delivery, marketing, payment processing, and customer support. We share only the necessary personal information required for these services to be performed effectively.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal and non-personal information may be transferred or disclosed to our successors-in-interest.
Legal Compliance and Protection: We may disclose your information if required by law, legal process (such as a subpoena), or governmental request. This includes situations where we believe disclosure is necessary to protect our rights, enforce our policies, or protect the safety of our users or others.
Analytics and Advertising: We may share aggregated and anonymized information, including IP addresses, with third parties for analytics, advertising, and research purposes. This information helps us understand general usage patterns and improve our services.

We do not sell your personal information to third parties for their marketing purposes without your explicit consent.

Where and when is information collected from customers and end users?

LensOfHeba will collect personal information that you submit to us. We may also receive personal information about you from third parties as described above.

How Do We Use The Information We Collect?

Any of the information we collect from you may be used in one of the following ways:

Language Preferences: We use your language selection to personalize your app experience and ensure content is displayed in your preferred language. No personal data is stored or shared.
User Interaction: Your responses to the “How are you doing?” questions are used to provide a more engaging and personalized experience. These responses are not stored or shared with any third parties.
Inspirational Quotes: We display quotes from Heba Jaradat to inspire and motivate you. No personal information is collected in this process.

Study With Me:

Pomodoro Sessions: We use session data to help you track your productivity. This data is stored locally on your device and is not shared.
AI Assistance: Our AI uses your input to provide relevant advice and support. No personal data is stored or shared.

HebaChat:

Communication: We use your contact information such as email address, username, password to enable messaging and connections with friends. Conversations are encrypted and stored securely. We do not share this information with third parties.

How Do We Use Your Email Address?

When you submit your email address on LensOfHeba, you agree to receive necessary communications from us related to your account and services. These communications may include:

Account-related Communication: We may send you emails related to essential account management, such as creating your HebaChat account, password reset requests, or to send us a report.

We do not send unsolicited commercial emails (spam). We respect your preferences and provide easy opt-out mechanisms in every promotional email we send.

How Long Do We Keep Your Information?

We retain your information only for as long as necessary to provide LensOfHeba to you and fulfill the purposes described in this policy. This applies to any third parties with whom we share your information for service provision. Once we no longer require your information and there are no legal or regulatory obligations requiring its retention, we will either delete it from our systems or anonymize it to prevent identification.

Deleting Your Account

You have the right to delete your LensOfHeba account at any time. This option is available through the account settings in the app. Deleting your account will remove all identifiable personal information associated with it from our active databases.

We prioritize your privacy and provide these options to ensure you have control over your personal information.

How Do We Protect Your Information?

We implement stringent security measures to protect your personal information within LensOfHeba. When you interact with our app, whether by submitting personal details or using our support services, we ensure the following:

Secure Transmission: We use Secure Socket Layer (SSL) technology to encrypt any sensitive information you provide before it is transmitted to our servers.
Access Control: Access to encrypted data is restricted to authorized personnel only, who are bound by confidentiality agreements.
Data Storage: We do not store sensitive information such as credit card details or financial data within our systems.

While we take every precaution to safeguard your information, please note that no method of transmission over the internet or electronic storage is completely secure.

Could My Information Be Transferred to Other Countries?

LensOfHeba is based in the United Arab Emirates. Your information collected through our app or support services may be transferred to our offices, personnel, or third parties located globally. This data may be stored and processed in locations where data protection laws may differ from those in your country. By using our services, you consent to the transfer and processing of your information as described.

Is the information collected through the LensOfHeba Service secure?

We take precautions to protect the security of your information. We have physical, electronic, and managerial procedures to help safeguard, prevent unauthorized access, maintain data security, and correctly use your information. However, neither people nor security systems are foolproof, including encryption systems. In addition, people can commit intentional crimes, make mistakes or fail to follow policies. Therefore, while we use reasonable efforts to protect your personal information, we cannot guarantee its absolute security. If applicable law imposes any non-disclaimable duty to protect your personal information, you agree that intentional misconduct will be the standards used to measure our compliance with that duty.

Can I update or correct my information?

The rights you have to request updates or corrections to the information LensOfHeba collects depend on your relationship with LensOfHeba. Personnel may update or correct their information as detailed in our internal company employment policies.

Customers have the right to request the restriction of certain uses and disclosures of personally identifiable information as follows. You can contact us in order to (1) update or correct your personally identifiable information, (2) change your preferences with respect to communications and other information you receive from us, or (3) delete the personally identifiable information maintained about you on our systems (subject to the following paragraph), by cancelling your account. Such updates, corrections, changes and deletions will have no effect on other information that we maintain, or information that we have provided to third parties in accordance with this Privacy Policy prior to such update, correction, change or deletion. To protect your privacy and security, we may take reasonable steps (such as requesting a unique password) to verify your identity before granting you profile access or making corrections. You are responsible for maintaining the secrecy of your unique password and account information at all times.

You should be aware that it is not technologically possible to remove each and every record of the information you have provided to us from our system. The need to back up our systems to protect information from inadvertent loss means that a copy of your information may exist in a non-erasable form that will be difficult or impossible for us to locate. Promptly after receiving your request, all personal information stored in databases we actively use, and other readily searchable media will be updated, corrected, changed or deleted, as appropriate, as soon as and to the extent reasonably and technically practicable.

If you are an end user and wish to update, delete, or receive any information we have about you, you may do so by contacting the organization of which you are a customer.

Sale of Business

We reserve the right to transfer information to a third party in the event of a sale, merger or other transfer of all or substantially all of the assets of LensOfHeba or any of its Corporate Affiliates (as defined herein), or that portion of LensOfHeba or any of its Corporate Affiliates to which the Service relates, or in the event that we discontinue our business or file a petition or have filed against us a petition in bankruptcy, reorganization or similar proceeding, provided that the third party agrees to adhere to the terms of this Privacy Policy.

Affiliates

We may disclose information (including personal information) about you to our Corporate Affiliates. For purposes of this Privacy Policy, "Corporate Affiliate" means any person or entity which directly or indirectly controls, is controlled by or is under common control with LensOfHeba, whether by ownership or otherwise. Any information relating to you that we provide to our Corporate Affiliates will be treated by those Corporate Affiliates in accordance with the terms of this Privacy Policy.

Governing Law

This Privacy Policy is governed by the laws of United Arab Emirates without regard to its conflict of laws provision. You consent to the exclusive jurisdiction of the courts in connection with any action or dispute arising between the parties under or in connection with this Privacy Policy except for those individuals who may have rights to make claims under Privacy Shield, or the Swiss-US framework.

The laws of United Arab Emirates, excluding its conflicts of law rules, shall govern this Agreement and your use of the app. Your use of the app may also be subject to other local, state, national, or

International laws.

By using LensOfHeba or contacting us directly, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, you should not engage with our app, or use our services. Continued use of the app, direct engagement with us, or following the posting of changes to this Privacy Policy that do not significantly affect the use or disclosure of your personal information will mean that you accept those changes.

Your Consent

We've updated our Privacy Policy to provide you with complete transparency into what is being set when you visit our site and how it's being used. By using our LensOfHeba, registering an account, you hereby consent to our Privacy Policy and agree to its terms.

Links to Other Websites

This Privacy Policy applies only to the Services. The Services may contain links to other websites not operated or controlled by LensOfHeba. We are not responsible for the content, accuracy or opinions expressed in such websites, and such websites are not investigated, monitored or checked for accuracy or completeness by us. Please remember that when you use a link to go from the Services to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including those that have a link on our platform, is subject to that website’s own rules and policies. Such third parties may use their own cookies or other methods to collect information about you.

LensOfHeba uses "Cookies" to identify the areas of our app that you have visited. A Cookie is a small piece of data stored on your computer or mobile device by your web browser. We use Cookies to enhance the performance and functionality of our app but are non-essential to their use. However, without these cookies, certain functionality like videos may become unavailable or you would be required to enter your login details every time you visit the app as we would not be able to remember that you had logged in previously. Most web browsers can be set to disable the use of Cookies. However, if you disable Cookies, you may not be able to access functionality on our app correctly or at all. We never place Personally Identifiable Information in Cookies.

Blocking and disabling cookies and similar technologies

Wherever you're located you may also set your browser to block cookies and similar technologies, but this action may block our essential cookies and prevent our app from functioning properly, and you may not be able to fully utilize all of its features and services. You should also be aware that you may also lose some saved information (e.g. saved login details, site preferences) if you block cookies on your browser. Different browsers make different controls available to you. Disabling a cookie or category of cookie does not delete the cookie from your browser, you will need to do this yourself from within your browser, you should visit your browser's help menu for more information.

Kids' Privacy

We do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

Changes To Our Privacy Policy

We may change our Service and policies, and we may need to make changes to this Privacy Policy so that they accurately reflect our Service and policies. Unless otherwise required by law, we will notify you (for example, through our Service) before we make changes to this Privacy Policy and give you an opportunity to review them before they go into effect. Then, if you continue to use the Service, you will be bound by the updated Privacy Policy. If you do not want to agree to this or any updated Privacy Policy, you can delete your account.

Third-Party Services

We may display, include or make available third-party content (including data, information, applications and other products services) or provide links to third-party websites or services ("Third- Party Services").

You acknowledge and agree that LensOfHeba shall not be responsible for any Third-Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect thereof. LensOfHeba does not assume and shall not have any liability or responsibility to you or any other person or entity for any Third-Party Services.

Third-Party Services and links thereto are provided solely as a convenience to you and you access and use them entirely at your own risk and subject to such third parties' terms and conditions.

Don't hesitate to contact us if you have any questions.

Via Email: lensofheba@gmail.com

Via Phone Number: +971551402030